The City uses a Cisco Voice over IP system comprised of two CallManager servers, one IPCC server, and one open source Unified Messaging server. The Telecommunications division supports about 200 devices with an average monthly call volume of 20,000 calls. In addition to providing telecommunications services, the division also oversees all aspects relating to the 200 cellular devices and services used within the City.

Telecommunications also has the responsibility of maintaining the Local and Metropolitan Area Network infrastructure for all sites and buildings owned by the City of Bartow.