Bartow, FL
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Mission
Provide business value, through involvement and participation with our customers, in leveraging the right technology to enable timely, cost effective, high quality delivery of city services.
Vision
To be recognized as an innovative, value-driven, customer-focused, well managed and effective information technology services provider, as well as being in touch with the business needs of city government while providing the best possible IT value with available funding. Specific functions and services provided by Desktop Services include:
- Help Desk Services
- Network Management and Support
Help Desk
The Help Desk provides desktop support to City departments with varied types of computer-related problems. Currently, we support 100+ users and have 2 IT Supervisor and 1 IT Support Specialists. The 24 hour operations support include the Fire and Police Departments, which have Tier II support.
Network Operations
Network Operations group manages the Wide Area Network (cable/wireless), Internet access and Network Management for the City, and provides desktop support.
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